Commonly Asked Questions
Need assistance? Check out our answers to some of the most frequently asked questions below. If you still can’t find the answer to your question here, please get email illuminairecandles@gmail.com
What are the payment options?
At this point in time, We offer Paypal and Stripe as payment options. We also offer direct deposit via bank transfer if prearranged. More options will become available in the future.
What is your return policy?
Returns are accepted in the case of faulty or wrongly shipped goods in accordance with what was ordered (for example, you received a strawberry candle instead of sandalwood...whoops!)
We ask that before returning any candle, please email support at illuminairecandles@gmail.com to arrange the return.
You can read more about returns here
What happens if there is a candle I want, but it is out of stock?
If you see a candle you want, but it isn't in stock, please email us to let us know which one. We also make to order, so if there is something special you are searching for, but don't see it, let us know and we can work with you to create a custom candle (or candles)! We do make to order and size, colour, fragrance and gemstone or crystals can be changed.
Do you offer gift cards?
Sometimes it can be really hard to choose, so of course we can do gift cards! Please email us to arrange your gift card.
What are the payment options?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
What is your return policy?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
If you have any more questions or need additional information, please don’t hesitate to get in touch.
